How Can I Help Ya?

Commonly Asked Support Questions:

Our team has received your message and we will be reaching out to you in less than 24 business hours, usually much sooner! While you wait, please go through our Commonly Asked Questions to see if the answer to your question can be answered below.

 

Billing Questions:

What is the monthly recurring charge on my bank statement? +

Great question. If you're seeing a recurring charge it's probably because you're a member of Tanya's exclusive Business Blog Mastery for members only. If you're not exactly sure what you get as a member or how to maximize your membership we want to help you out. Here is a VIP walkthrough with Tanya Aliza showing you exactly what you get with your membership.

My billing information has changed, how can I update my credit card information? +

Please go to the Members Login Page. You can enter in your email address and click the “Send Password” button and you should be emailed your password right away automatically.Also, if you just purchased a product, sometimes it can take up to 30-45 minute for the system to update and register that product. So before you submit a support ticket please make sure you have waited at least that time.If that doesn’t fix your question, please submit a support ticket.

Support@TanyaAliza.com

What should I do if I do not receive my purchase invoice or product delivery message by email? +

Search your inbox for the following email address: support@tanyaaliza.com. Check your spam folder as sometimes messages can get stuck in there. If the message is not in your inbox or spam folder, please contact support and we will get you taken care of quickly.

Support Email: support@tanyaaliza.com

General Questions:

I ordered a product but I can’t find my log in information, can you help me? +

Please go to the Members Login Page. You can enter in your email address and click the “Send Password” button and you should be emailed your password right away automatically.

Also, if you just purchased a product, sometimes it can take up to 30-45 minute for the system to update and register that product. So before you submit a support ticket please make sure you have waited at least that time.

If that doesn’t fix your question, please submit a support ticket.

Support@TanyaAliza.com

I won't be able to attend Tanya's upcoming masterclass, will there be a replay? +

Nothing beats showing up LIVE to a training that's jam packed with value! However, we understand that life happens and there are times where we can't make our commitments. If you absolutely can't make it live, make sure you keep an eye on your Inbox because form time to time Tanya records her trainings and sends out emails with the recording. If you do not receive ya recording, please reach out to our support team at:

Support@TanyaAliza.com

I’ve signed up to receive a freebie and/or cheatsheet download, but I did not receive it. +

If you haven't done so already, perhaps try searching for these emails in your spam or junk folder, and if you're using Gmail, search in your social or promotions tab!

Still not there? Please write in to support@tanyaaliza.com and we will help you out!

 

How can I move Tanya's emails from the Gmail Promotional tab to appear in my inbox? +

We want to make sure that all of our emails are landing in your inbox moving forward, so we have a couple tips and tricks to share. 

One of the simplest ways to move an email is to left-click and hold on the email and drag it from the promotions tab over to the Primary tab. Releasing the mouse will drop the email into the primary tab. After it is dropped, Gmail will ask if you wish to make the change permanent, then click "yes."

Here are the written instructions on how to make sure Gmail never filters as spam mail from a certain contact or domain:

  • Click the Show Search Options downward-pointing triangle in your Gmail's main search field.
  • Type the desired email address under "From" - We typically send emails from blog@tanyaaliza.com and support@tanyaaliza.com
  • To whitelist an entire domain (all mail from an address ending in "tanyaaliza.com", for example), type the just the domain name or the domain name preceded by '@'.
  • You do not have to create a separate filter for each address.
  • Separate addresses with '|' in the From: field instead.
  • To whitelist both "blog@tanyaaliza.com" and "support@tanyaaliza.com", enter "support@tanyaaliza.com|blog@tanyaaliza.com", for example.
  • Follow the Create filter with this search ›› link at the bottom of the search sheet.
  • Make sure "Never send it to Spam" is checked.
  • Click Create filter

There you go! Lots of steps, but it will take just minutes at most! 😉 

If you prefer to see a visual of how to whitelist our emails watch the video below for step by step instructions:

What Are Your Support Hours? +

Customer service is our number one priority! We want you to be delighted with the support you need. Our support desk is being constantly monitored Monday thru Friday from 9am to 5pm Eastern time. We do monitor incoming support tickets on Saturdays however the response time will vary and it is possible you may not have an answer until the following Monday.

Have a question related to prospecting, recruiting or social media strategy for your business?

Click the button below to join the HOTTEST Facebook group around where you'll get the latest strategies & tips to grow your business.

 

COME JOIN MY EXCLUSIVE FREE FACEBOOK MASTERMIND GROUP